Shipping & Returns

Skin Routine Co currently ships within Canada.

Our starter kits are packed with care from Ontario and shipped in protective packaging to help keep your order clean and secure during delivery.

For launch orders, Skin Routine Co is offering free standard shipping within Canada.

This may change in the future as we grow, but for now, we want to keep the ordering experience simple.

Orders are typically packed and prepared for shipping within 1–2 business days.

Because Skin Routine Co is a small local business, processing times may vary slightly during busy periods. If there is ever a delay with your order, we will do our best to keep you informed.

Each Skin Routine Co starter kit is packed as a curated box experience.

Your order may include:

• the curated starter kit products 
• routine guidance card 
• thank-you card or insert 
• protective filler 
• outer shipping protection, when needed 

We do our best to pack each order carefully so it arrives clean, secure, and ready to use.

Because skincare products are personal care items, opened or used products cannot be returned.

Unopened and unused kits may be eligible for return within 14 days of delivery, as long as the kit is returned in its original condition.

To request a return, please contact us first at:

rhythm@skinroutineco.com

Please do not send a return without contacting us first.

Return shipping costs are the customer’s responsibility unless the return is due to an error with your order.

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Email us at rhythm@skinroutineco.com with:

• your order number 
• a short description of the issue 
• photos of the damaged product or packaging, if applicable 

We will review the issue and do our best to make it right.

Everyone’s skin is different. While this starter kit is curated for dry, dehydrated, sensitive, and weather-stressed skin, we cannot guarantee that every product will work for every person.

Please review the product details and ingredients before use. If irritation occurs, stop using the product.

For any shipping, return, or order questions, please contact:

rhythm@skinroutineco.com